The following Class Action Complaint was filed in the circuit court of the 11th Judicial Circuit in and for Miami-Dade County Florida on December 20th, 2012
Below is a synopsis taken from the Complaint
NATURE OF THE ACTION
"2. Allscripts misled the Clinic, its owner Dr. Robert Joseph, and other physician customers about the quality and functionality of MyWay. The product never worked well and, after four years, in the face of mounting complaints and market pressures to resolve the issues and provide refunds, rather than confess the software's shortcomings and inherent defects and without causing the software to comply with the new federal regulations, Allscripts concocted a story that it had decided to discontinue MyWay and "upgrade" its customers to another - and more expensive - software that it sells named Professional Suite Electronic Health Record System ("EHR Pro"). The "free upgrade" was anything but free. Unlike MyWay, EHR Pro was not developed for small physician groups, is more complicated and more expensive to maintain, and requires more complex integration and staff training. Simply put, it is not the product that the end user bargained for. The Clinic and thousands of other Allscripts physician-purchasers do not want EHR Pro for their electronic health record ("EHR") technology.
3. By selling the defective MyWay product and refusing to fix its defects or refund the purchase price after it decided to discontinue the product, Allscripts has breached its warranty to its physician-customers to provide a product suited for its intended purpose. In addition, Allscripts has been unjustly enriched by retaining the money paid by MyWay purchasers and users without delivering an EHR software product that performs as it was intended to work."
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